Skip to content- Dashboards don't save accountsVisibility is not a finished outcome. Catch the risk, save the account, prove the dollars.
- Saved revenue as a receiptHealth scores warn. Saved revenue is the receipt after you act. How to design the metric so finance can argue with assumptions, not vibes.
- Which customers need you this weekA 15-minute Monday triage: health trend, silence, renewal proximity. Then a short list you can actually work.
- Clear Jobs, not a call center: Why FirstDistro has no agent harnessWhy FirstDistro skipped a general-purpose agent harness and shipped clear AI jobs, customer context, and MCP instead.
- I'm done gatekeeping SaaS playbooksSoftware is getting easier to build and harder to defend. The scarce part is the thinking. Here is the account-intelligence playbook behind FirstDistro, open enough to rebuild yourself.